United States: Taxes and duties are included in the price, no surprises upon delivery.

United states: Orders containing both fragrance and apparel may be split into separate shipments and arrive at different times. Tracking details will be provided for each shipment once dispatched.

Please allow 2–3 business days for your order to be processed before dispatch.

Once your order is shipped, we’ll send you a tracking number so you can follow its journey. If you can’t see this email, please check your junk or spam folder. 

If you still need help locating your tracking, feel free to reach out to us at customerservice@ssaint.com.au and we’ll be happy to assist.

Please note that delivery timeframes are estimates only and may be affected by peak periods, public holidays or unforeseen carrier delays.

Delivery timeframes are estimates and may be affected by peak trading periods, public holidays, customs processing or unforeseen carrier delays.

If your order hasn't arrived, please contact customerservice@ssaint.com.au so our team can investigate.

Delivery claims must be lodged within 31 days of purchase. Claims submitted outside this timeframe cannot be reviewed.

Pre-order items are reserved for you, with estimated dispatch dates provided on the relevant product page. These dates are estimates and may change.

If your order contains both pre-order and in-stock items, your order will be shipped together once all products are available.