We acknowledge the Traditional Custodians on the land on which we operate and recognise their continuing connection to the land. We pay respect to Elders past, present and emerging.
Shipping & Delivery
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Please allow 2–3 business days for your order to be processed. Once your parcel has been collected, you’ll receive an email with your tracking details.
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If your delivery hasn’t arrived, please contact us at customerservice@ssaint.com.au so we can investigate. Claims must be lodged within 31 days of purchase, as we’re unable to review or accept claims outside this timeframe.
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We do not currently offer free shipping. Shipping costs are calculated at checkout based on your delivery location
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Shipping costs are calculated at checkout based on your delivery location
Returns & Refunds
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Changed your mind? No worries! You can return items for store credit within 14 days of receiving your order.
- Fragrances are not eligible for return unless faulty
- Items must be unworn, unused, in their original packaging, and free from makeup or marks.
- Items marked as final sale or part of a promotion are non-returnable unless faulty.
- Items can be returned for store credit only.
- Return requests must be lodged within 14 days of receiving your order.
- Customers are responsible for the return shipping costs.
- Due to hygiene reasons, cosmetic products cannot be returned
View the full policy here
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We don’t offer direct exchanges. If you purchased the wrong item or size, return it for store credit, then place a new order for the correct item. Items must meet the return policy stated above. We cannot hold stock, so we recommend ordering your replacement right away.
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No, we do not offer refunds. However, eligible items may be returned for store credit. Please note that fragrances cannot be returned unless faulty
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No, items purchased during a sale or promotion are final and cannot be returned for store credit.